Today I had the experience of hearing a very humorous verbiage/tone disparity. A rep was very forcefully and assertively saying things like "Let me be the one to serve you" and "I am here to help you and address your problems."
The customer was basically full of nonsense and trying to get help from departments that could not even begin to help her. But the tone/word dichotomy made me laugh and it made me think of something even, I think, funnier.
I propose implementing extremely forceful and aggressive terminology delivered in an ultra-saccharine easy-lsitening tone of voice. How would you feel hearing the following phrases poured like sweet syrup into your ears?
"Let me be the one to obliterate your problems."
"I will help you get into contact with the best person to annihilate this complaint."
"My role in the organization is to terminate issues that cause customer dissatisfaction and lead witch hunts against customer roadblocks."
"I will beat the living Hell out of this fulfillment shortage for you."
I am considering writing a book.
Might want to go straight for the audio book market.
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